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| Helping clients stand out |
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Making Service Organizations Successful
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| Schmalensee Partners specializes in clients that provide a service because this is where customer experience management matters most. |
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Most of our clients compete in service industries (such as healthcare, financial services, transportation, hospitality, retailing, engineering, aviation services, education or professional services). Others are manufacturers that compete on the basis of their customer service and product support.
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We work with clients of all sizes and types, from large for-profit corporations to small non-profits or start ups. |
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We are comfortable working with managers at all levels - from the Board and CEO to mid-level - and in all functions (including marketing, marketing research, quality management, operations, information technology and customer service). |
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| Most clients increase their customer advocacy and revenues after hiring Schmalensee Partners. Many have also won prestigious national and state awards for their outstanding customer service and performance excellence. |
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